CloudLinux is a leading global, remote-first company specializing in high-volume, low-cost Linux infrastructure and security products. We prioritize our employees, embrace remote working, and are committed to doing the right thing. Our team is collaborative and supportive, ensuring everyone's success and making CloudLinux a great place to work.

As the Billing Operations Specialist, you will be working closely with our Sales, Finance, Development, and Operations teams to ensure our customers are provided the best possible service regarding their subscriptions and payment processing. This role is a hybrid between accounts receivable and customer service.

Join us to be part of a company that is not just about business, but about making a meaningful impact in the Linux and hosting industry. At CloudLinux, you'll be part of a team that supports each other and collaborates towards shared success.

As a CloudLinux Billing Operations Specialist, you will;

• Daily written communication with the clients;
• Answer client inquiries and resolve any issues related to their account
• Process monthly invoices for customers’ orders
• Contact customers with outstanding invoices
• Receive and process incoming payments; regularly update accounts in the receivable database
• Post invoices and receipts
• Manage prepayments, multiple invoicing and updating products/services
• Manage chargeback processing and identify any fraudulent matters
• Document and report all billing inquiries
• Provide progress reports to the supervisor