Engineering Manager, Fulfillment: Utilization at Gitlab

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

An overview of this role

The Utilization team works at the critical intersection between GitLab Core and Fulfillment applications, managing essential components that power GitLab's service delivery. Our scope includes consumables management (storage, compute, seats), usage reporting, and usage notifications across GitLab SaaS, GitLab self-managed, and internal tooling.

In this role, you will lead a team focused on building and maintaining the systems that measure, monitor, and manage GitLab's resource utilization. You'll work with your team to ensure our customers have transparent visibility into their usage while building scalable solutions that support GitLab's growing platform.

What You’ll Do

Lead and grow a team of engineers working on utilization tracking and reporting systems
Drive architectural decisions for scalable usage monitoring and notification systems
Collaborate with Product Management to define and execute on the utilization roadmap
Mentor team members and foster their professional development
Manage the planning and execution of complex cross-functional projects
Implement and refine agile processes to improve team efficiency
Participate in incident response and support the team's on-call rotations
Partner with Fulfillment teams to ensure seamless integration of utilization features
Author and track progress on quarterly OKRs and Engineering KPIs

What You’ll Bring

5+ years of engineering management experience, preferably in a SaaS environment
Strong technical background in backend development (Ruby on Rails preferred)
Experience building usage tracking and reporting systems at scale
Track record of successfully leading distributed engineering teams
Deep understanding of resource utilization and consumption models
Experience with agile methodologies and project management
Strong stakeholder management and communication skills
Demonstrated ability to hire and develop engineering talent
Experience working with billing and usage-based systems
Background in building high-availability systems with strict SLAs

About the team

The Utilization team operates at the core of GitLab's service delivery infrastructure. We build and maintain the systems that track resource consumption, generate usage reports, and manage notifications across GitLab's product suite. Our work directly impacts GitLab's ability to serve both SaaS and self-managed customers effectively.

We work closely with these other teams within the organization:

Fulfillment
Billing
Infrastructure
Customer Success
Product

How GitLab will support you

Benefits to support your health, finances, and well-being
All remote, asynchronous work environment
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental leave
Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Engineering Manager, Fulfillment: Utilization

Description

An overview of this role

How GitLab will support you